The clients of HR and payroll outsourcing specialist PROXUS come from a broad range of industries, from financial to non-profit to education, health care and manufacturing. But they tend to find their way to PROXUS via a common route – leaving a big national provider in search of better service.
Better service is the calling card of the Fort Washington, Pennsylvania-based firm, which provides outsourced payroll and HR services to 600 companies employing approximately 30,000 people in the northeastern United States.
Karen Andrews, director of tax operations at PROXUS, says most of the company's clients are former clients of one of the big national providers, where just getting through to a representative could be challenging. "A client will call with an issue and they'll be told it will be taken care of by the next pay period and it's not," Andrews said. "It just snowballs into a bigger problem."
Experts Who Know Your Name
At PROXUS, they take a more personal approach to the business. Their motto: We know payroll, but we also know your name.
That's an important distinction to business owners facing an increasingly complicated landscape of labor and workplace laws and regulations.
Founded in 2006 as part of an alliance between an established HR outsourcing leader and a successful payroll company, PROXUS is well positioned to provide business owners with a broad source of payroll and HR expertise and outsourcing that includes everything from employee onboarding, tax and benefit planning, time and attendance and payroll taxes.
But the company's founders also knew that clients needed more than expertise – they needed expertise they could access when they needed it. They needed experts who would pick up the phone when they had a problem or concern.
That's the difference that draws business owners to PROXUS.
At Payroll Tax Management, we hold ourselves to a similar standard. So when PROXUS came to us in 2014 looking for a payroll tax system integrated with the iSolved system they had just migrated to, the two companies found a good fit.
Payroll Tax Software with a Service
Payroll Tax Management provides the expertise companies across the country rely on to take the hassle out of payroll tax processing, from quarter and year-end processing and filing to help with complex issues like multistate payroll tax compliance.
With software and service that helps keep clients in compliance with more than 11,000 tax agencies across the U.S., and backed by the security of a $50 million crime bond, we take the work and worry out of payroll taxes.
In addition to our expertise, our FlexTax software allows companies like PROXUS to easily transmit payroll files to PTM for tax payment. “They are doing a good job," says Andrews.
Keeping Up with HR Needs
For PROXUS, a more efficient way to process payroll taxes is just one part of the company's efforts to grow and adapt to meet the needs of its clients. Another part is rolling out additional tools like a new iSolved reporting program that streamlines compliance with the work opportunity tax credit program.
At Payroll Tax Management, we're proud of the role we play in helping companies like PROXUS deliver more personalized service to their clients. Contact us to learn more about the benefits of payroll tax outsourcing.